Refund policy

What you can get back

• Within 14 days of your purchase: a full refund of the amount you paid for that tier, including any discount or offer price you paid.
• After 14 days: no refund, unless the law where you live gives you one or we have not given you the access you paid for.

The 14 days count from the date on your receipt. Tier 1 is free, so there is nothing to refund.

How to ask

1. Write to upskillwithaiacademy@gmail.com from the email address on your account.
2. Say which course and tier you bought, and include the order number from your receipt if you have it.

We reply within 2 working days and start the refund within 5 working days of your request.

What happens next

• Dodo Payments, which took your payment, returns the money to the card, bank account or e-wallet you paid with. Your bank or wallet may take up to 10 working days to show it.
• Access to the refunded tier ends when the refund is processed. Tier 3 includes Tier 2, so refunding a Tier 3 purchase removes both, unless you bought Tier 2 separately. Refunding an upgrade to Tier 3 removes Tier 3 only.
• Your free account, your Tier 1 access and your progress record stay.

Prices that change later

If a price goes down, or an offer starts, after you bought, we do not refund the difference. You can ask for a full refund within 14 days instead and buy again at the new price.

Repeated refunds

This policy is for people who find a tier is not right for them. We may decline a refund if the same person buys and refunds the same tier more than once.

Card disputes

Please write to us before you dispute a payment with your bank. A refund through us is quicker. If a payment is reversed through a dispute, we may remove access to that tier.

This policy does not affect any rights you have under consumer law where you live. See also the terms of use.